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INFO:

Shipping

All orders are processed with the utmost care and attention to ensure timely and reliable service. Once your purchase is complete, you will receive an email confirmation with a summary of your order and, subsequently, a notification with shipping details as soon as your package is handed over to the courier.

Preparation times generally vary from 1 to 3 business days , plus courier delivery times, which may vary depending on the destination. The times indicated are indicative and not binding, as any delays attributable to the shipping service or force majeure are beyond our direct control.

Please ensure the delivery address you provide is correct and complete when placing your order. Any errors or omissions may result in delays or the inability to deliver your package.

Shipping costs are calculated and clearly displayed during the checkout process, before confirming your order. In some cases, promotions or free shipping may be available based on the total purchase amount or specific temporary offers.

In case of non-delivery or loss of the package, please contact us promptly: we will check the situation with the courier and find the most appropriate solution as quickly as possible.

Our goal is to ensure a smooth and secure shopping experience, guiding you transparently through every stage of the shipping process.

Return Policy

We are committed to ensuring the highest quality of our products and complete customer satisfaction. Therefore, we invite you to carefully review the information regarding each item before completing your purchase.

All products are carefully inspected before shipping to ensure they arrive in perfect condition. However, we wish to inform you that, once purchased, returns, exchanges, or refunds are not possible , except in cases where the product received is defective or damaged. In such cases, only an exchange will be possible.

In such circumstances, we invite you to contact us promptly—no later than 7 days after receiving your order —providing a detailed description of the problem and, if possible, photographic documentation demonstrating its nature. After appropriate investigations, we will offer you an appropriate solution, which may consist of a replacement product or another agreed-upon remedy.

Please note that any requests submitted after the indicated deadlines or without the necessary information will not be considered.

We appreciate your understanding and the trust you place in our work. Our goal is to always offer you high-quality products and a transparent and secure shopping experience.

FAQ

1. When will I receive my order?

All orders are processed within 1-3 business days after payment confirmation. Delivery times vary based on the destination and shipping service selected. Once shipped, you will receive an email with your tracking number so you can follow your package every step of the way.

2. Can I return or exchange a product?

We do not make returns.
We only offer replacements for damaged or defective products. In this case, please contact us within 7 days of receiving your order , providing a detailed description of the problem and, if possible, supporting photographs.

3. What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard, American Express) , PayPal , and—where available— Apple Pay and Google Pay . All payments are secure and handled through certified platforms that guarantee maximum data protection.

4. How can I contact you for assistance?

For any questions or support requests, you can contact us using the contact form on the website or by sending an email to the address listed in the Contact Us section. We will respond as soon as possible to provide you with all the assistance you need.

Payment Methods

To ensure a simple, secure, and transparent shopping experience, we offer several payment methods to choose from at checkout. All transactions are processed through reliable platforms and protected by advanced encryption systems, ensuring the safety of your personal and financial data.

We accept major electronic payment methods , including credit and debit cards (Visa, Mastercard, American Express) , PayPal , and—where available— Apple Pay or Google Pay . In the event of promotions or special initiatives, additional temporary payment options may be introduced, always clearly communicated within the purchase process.

Payment for your order is made in a single payment upon confirmation, and the transaction is immediately recorded. Please note that, for security reasons, we do not directly handle payment card data: all transactions are processed exclusively through the certified circuits of the respective service providers.

Once payment is complete, you'll receive an order confirmation email containing all the details of your transaction and purchase. We recommend keeping this email as a reference for future correspondence.

Our commitment is to offer you a clear, secure payment process that complies with the highest standards of protection and transparency.

Payment methods

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